BC – AB

SK – MB – YT

ON – QC – NL – NB – NS – PEI 

NWT - NU 

All orders ship from our Thunderbird warehouse located in Burnaby, BC. We are only able to ship within Canada at this time.

**Extra Shipping Fees: Remote Destinations + Oversize Items + Overweight Items

Remote Destinations:

Our team does their best to provide shipping options that will serve our customers nation-wide. With that said, there are areas throughout the country that are difficult to access and are therefore deemed remote by Canada Post. Shipments going to these destinations may have shipping charges associated with the order. In order to help with the cost associated with shipping your order, we will contribute a dollar value equal to 15% of your order's total value towards the shipping cost. Customers are responsible for covering the remaining cost for shipping. Depending on the shipping cost, there is a possibility that there will not be any additional charges; we will let you know either way! 

Remote areas can typically be identified by postal codes containing more than one “0”, but this is not always the case. Freight carriers often add extra surcharges for service to certain areas outside of major centers.

Oversize Items + Overweight Items:

All oversized and/or overweight items susceptible to extra charges are indicated as such online by the following icon (pictured below).

Larger items like easels, painting surfaces, furniture items, and certain papers may be considered oversized and/or overweight by the various carriers we use (as well as the postal service). As a result, your order may have additional charges associated with the shipment. Just as we do with orders going to remote destinations, in order to help with the cost associated with shipping your order, we will contribute a dollar value equal to 15% of your order's total value towards the shipping cost. Customers are responsible for covering the remaining cost for shipping. Depending on the shipping cost, there is a possibility that there will not be any additional charges; we will let you know either way! 

Oversized = Items that are 30″x30″ or larger

Please expect an email and/or phone correspondence from our Customer Support team within 1-5 business days from the time you placed your order, in which our staff will notify you of the oversize shipping charge for your order. From there you can decide whether or not you would like to finalize the shipment, change the delivery to a pick-up, or remove the item(s) in question from the order.

Overweight = 66 lbs or more (Only applicable to orders that contain a single box weighing over 66lbs such as a large easel or printing press; our packers will ensure orders containing a large variety of products are dispersed evenly to avoid overweight charges whenever possible)

*Please note that the average processing & shipping times stated above can be susceptible to changes during heavier influxes of orders throughout the year. Should we be significantly impacted by the volume of orders being processed (ex: the holiday periods and various promotional seasons) we’ll be sure to update our information accordingly to ensure our customers stay in the loop. If you wish to know the status of your order you may contact our Customer Support Team through sales@opusartsupplies.com or by calling 1-800-663-6953 ext. 1.

If you wish to have your order processed faster than our standard turnaround time there are RUSH OPTIONS available upon request for additional fees. We may not be able to accommodate rushes during major holiday seasons due to processing limitations.

Our Customer Support Team operates everyday from 8:30am – 5:00pm with shipments leaving our warehouse between 2pm-3pm weekday afternoons. Our phone lines are open Monday - Friday from 10:00am - 4:00pm. 

Deliveries can be expected to arrive between Monday to Friday (with exception of stat holidays) by commercial carriers. We are unable to specify a specific time of day for deliveries but generally they arrive between normal business hours of 9 am to 5 pm.

Note: Opus Art Supplies is not responsible for lost or stolen packages. With that said, our Customer Support Team can assist in gathering information to help track down any missing parcels. As an alternative to delivery, we can ship your order to one of our stores, free of additional charges.

Shipping Exceptions:

Due to likelihood of damage during shipping and/or significant oversize charges, we recommend calling our Customer Support Team to inquire about ordering the following items:

• Painting surfaces larger than 30″ x 30″ (ex: canvas, cradled panels, and watercolour paper)
• Framing materials larger than 30″ x 30″ (ex: foamcore, coroplast, corrugated cardboard, matboard)
• Large Easels and Tables (ex: the Big Sky Multi-Angle Easel or the Jack Richeson Santa Fe II Easel)
• Hazardous Materials such as spray paint, spray varnish and solvents. These items can only be shipped by ground.
• Plaster Sculptures
• Paper, foamcore, coroplast, corrugated carboard, and matboard in quantities under 10 sheets. Please ask about our extra/reinforced packaging options should you wish to purchase less than 10 sheets or the recommended minimum. Finalized purchases for fragile items under the recommended quantity will be final sale. 

As an alternative to shipping, our Customer Support Team can arrange for prepaid pickup at any of our retail locations.

Kindly note that any back-ordered items will be addressed separately from the in-stock items. All in stock items will be processed within our standard processing time. Back-ordered items will be assessed in the following ways:

• We will determine whether or not an incoming vendor shipment can fill the back-ordered items within your order.
• We will check the inventory throughout the company, potentially pulling the stock back from one of our retail store locations to fill the out of stock items on your order.
• Should the out of stock items be difficult to source or if we do not have an ETA from our vendor, our Customer Support Team may contact you to discuss the item(s) further. From there you can choose if you’d like to keep them on back-order, receive a refund, or substitute the item for something similar.

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